PrimeIndusTech – Frequently Asked Questions (FAQ)

What industries does PrimeIndusTech serve?

We specialize in serving industrial sectors such as oil & gas, petrochemicals, mining, water treatment, and heavy manufacturing. Our products and services are tailored to meet the specific technical and operational needs of each industry.

Do you supply internationally?

Yes. We supply equipment and components globally, with clients across Europe, the Middle East, Africa, and Asia. We handle all export documentation and logistics to ensure fast and reliable delivery.

Can I get technical support before placing an order?

Absolutely. Our engineering team provides free pre-sales consultation to help you choose the right product based on your specifications, process conditions, and industry standards.

Do you provide customized valve and equipment solutions?

Yes. We can provide customized valve assemblies, actuator packages, material selections, and modifications to meet your process requirements. We also offer bespoke solutions for OEMs and EPC projects.

Which certifications do your products comply with?

Our products comply with major international standards such as:
– API (e.g., API 6D, API 607)
– ASME, DIN, EN
– ISO 9001 quality systems
– CE for European markets
Upon request, full traceability, inspection reports, and material certificates are provided.

Do you offer installation or commissioning services?

Yes. Our technicians and engineers can support you on-site for installation, calibration, and commissioning. We ensure all products are correctly installed and tested before start-up.

Can I request a quotation or datasheet online?

Yes. You can use our Contact or Request a Quote form to submit your inquiry. Please provide as much detail as possible (e.g., valve size, pressure rating, material, quantity) so we can respond accurately and promptly.

Do you provide after-sales service and spare parts?

We offer full after-sales support, including spare parts, technical troubleshooting, maintenance contracts, and staff training. Our aim is to ensure long-term performance and reduce your operational downtime.

What is your typical lead time for deliveries?

Lead times vary by product and quantity. For standard stock items, dispatch can occur within 3–7 business days. For customized or engineered products, lead time ranges from 2 to 8 weeks depending on complexity and origin.

How can I become a distribution partner or agent?

We welcome collaboration with local agents and distributors. If you are interested in representing PrimeIndusTech in your region, please contact us with a brief profile of your company and target market.